Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 3-7 business days after payment confirmation. Orders are not shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you by email if there is a significant delay.
Shipping Rates and Delivery Times We offer the following shipping options:
- Italy: 2-6 business days — FREE (on orders over 200€/ €9,99
- Europe: 3-9 business days — FREE ( on orders over 300€ / €34,19
- Swiss: 3-10 business days — FREE ( on orders over 300€ / €47,18
- Rest of the world: 3-10 business days — FREE ( on orders over 600€/ € 40,00-70,00€
Free shipping is available on orders over €500 in EU/ 700 exUE.
Carriers We ship with DIFFERENT CARRIER ( BRT, GLS, DHL, Poste Italiane].
Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow few hours for the tracking information to become active.
International Shipping & Customs For orders shipped outside the European Union, customs duties and import taxes may apply. These charges are the responsibility of the customer. We are not responsible for delays caused by customs processing.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at info@thelaxstore.eu within 3 days of the estimated delivery date.